CS

"Be careful, it's hot"
Mr Bean's lady staff cautioned when I was about to lay my hands on Beancurd.

"Have a nice day & take care!"
Cabby uncle's wishes came true, it was a wonderful day @ work.

This morning@ Morries, on behalf of my Mum, I redeemed surprisingly bulky HTS.
The service staff carried it out of the redemption centre to the roadside for me to hail a cab.

Together with Premier Cabby Uncle (about grandfather's age), we hauled the HTS in the boot. When we reached, he offered to help me with it to the lift.
" No, it's okay. I can manage."
" You sure?"
"Yes, sure. Thank you"
"No lah, I helped you."
This time, I had to hold up the box to proof.
"Woah! 有吃饭 hor!"
We both laughed & I thanked him again.

Customer service is about civics & moral education.
Fundamentals.
Honesty, Respect, Manners, Consideration, Care & Concern.